Mobile Crisis A Mobile Crisis call can occur when: An individual person or family is currently experiencing an acute, immediate crisis as determined by a crisis rating scale specified by DMH. AND The person and/or family has insufficient resources or requires assistance to access resources or skills necessary to cope with immediate crisis OR The person and/or family member evidences impairment of judgment and/or impulse control and /or cognitive perceptual disabilities. OR The person has a history of substance use and abuse or in withdrawl and in need of substance abuse treatment and unable to access services without immediate assistance.